Job Description

Job Description

Job Description

Job Description

Summary: Coordinating, scheduling and assisting with execution support of on-site labor and vendors. Communicates between field crews, sub-contractors and clients. 

Duties and Responsibilities

• Calendar Management: Maintain appointment schedule, communicate issues or reschedule requests and gaps in the schedule. 
• Client Communication: Send regular appointment reminders, track responses and flag issues and talk with clients to ensure all work runs smoothly.
• Field Support and Materials: Track material lists for upcoming visits and order parts in advance and deliver when needed.
• Work Order Management: Create and update work orders, including request lists, notes & history, access information and materials.
• Email Monitoring: Monitor department email box for scheduling responses and respond to routine operational items.
• Activity Reports: Process activity reports ensuring that they have been submitted, completed and are up to date and ready to be sent to the client.
• Support Repair Operations: Assist Repairs Department by identifying completed jobs not yet billed and assist in moving through process.

Success in this role means

• The schedule stays 2-3 weeks out
• Work orders and reminders are on time
• Technicians have what they need before they arrive
• Completed work doesn't sit unbilled
• Leadership always has accurate, current operational data

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