Job Description
About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands:
ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc.
to simplify supply chains and reliably move freight.
We move the world with people who care.
Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!
World Group | About:
About ContainerPort Group:
ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website:
About This Role:
ContainerPort Group (CPG®), a World Group company, is currently looking for an energetic and self-motivated team player to join our family as a Fleet Coordinator for our growing terminal in Atlanta!
The Fleet Coordinator will be responsible for the local customer experience at our trucking terminals. This is achieved by building and nurturing local relationships at the warehouses/vendors we serve and support. You will act as the liaison linking our terminal operations team to our customer facing team. This is a hands-on, high-execution role that is critical in positioning our fleet and overall terminal operation for success.
Duties and Responsibilities:
Communicating quote rates and service capabilities
Processing orders as they arrive
Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
Entering time-sensitive order information accurately into computer systems
Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
Ensuring customer location and contact information is up to date and accurate in computer systems
Performing other duties as requested
Education and Professional Experience:
High School Diploma or GED required
College Degree preferred
1+ year trucking industry experience preferred
Highly organized individual with great communication skills
Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems
World Group Benefits/Perks:
Competitive compensation
Comprehensive Benefits package:
Medical, Prescription, Dental, Vision
Life, AD&D, & Disability insurance
Employee Assistance Program
Financial planning
401(k) plan with up to 6% company match
Paid Time Off
Flexible work arrangements
Internal Mobility & professional development opportunities
Tuition assistance
Bonus Eligibility
Job Tags
Contract work, Work at office, Local area, Flexible hours