Director, Patient Experience and Program Communications, Pain Programs and Patient Support Job at Vertex Pharmaceuticals, Boston, MA

  • Vertex Pharmaceuticals
  • Boston, MA

Job Description

Vertex Pharmaceuticals seeks a Director to lead patient experience and communications strategy for its Pain Patient Support programs. The role involves developing patient-centered messaging, coordinating cross-functional initiatives, and overseeing communications resources to streamline access and engagement across the patient journey.

Responsibilities

  • Define and execute patient experience and program communications strategy for Pain Patient Support
  • Develop integrated communications tools and resources supporting patient education, access, and financial assistance
  • Lead cross-functional collaboration with Marketing, Market Access, and Strategy teams on aligned messaging
  • Oversee agency partners and external vendors to ensure high-quality, on-time deliverables
  • Establish measurement frameworks and use performance data to optimize communications strategy

Requirements

  • Bachelor's degree in Marketing, Communications, Advertising, Business, or related field
  • 10+ years in patient support, patient engagement, consumer marketing, or related commercial roles
  • Significant biopharmaceutical or healthcare industry experience with increasing leadership scope
  • Proven success leading complex cross-functional initiatives in regulated environments
  • Experience navigating Medical, Legal, Regulatory, and Compliance review processes
  • Strong ability to distill complex operational processes into clear, compelling messaging
  • Demonstrated influence across matrixed organizations and multiple stakeholder levels

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